Frequently Asked Questions

How long does my order take to arrive? Turnaround time is approx 10-14 days to get your product designed and shipped to you.

I would love to order a personalised design.. How can I see more designs and ideas you have to offer? Needing some inspo? See our huge range of completed orders over on our Facebook & Instagram page. We also have a step by step guide on how to order your Personalised Letter Box(see page to the right of your screen).

Additional Information

When ordering a personalised gift, please keep a check on your emails as I do send out a preview before finalising your design to make sure you love!

Please also ensure that extra care is taken when placing your order as personalisation will be identical to information entered- this bit is super important! As we can't rectify mistakes made by customers.

We gift wrap your order in beautiful white tissue paper for you free of change. Keyring's are individually placed in white gift pouches, ready to give straight to the recipient.

Please don't hesitate to contact us with any further queries or questions about your order via the contact box or email [email protected] and we will answer your message as quickly as possible.